FAQs

Can I buy Saxenda without a prescription?

No, Saxenda is a prescription-only medication. In order to obtain Saxenda treatment from the London Slimming Clinic, you will need to fill in an online / remote consultation form. Once your form has been checked by one of our Prescribers, they may contact you to verify your details and possibly ask you some more detailed questions. Once they determine you are eligible for treatment, Saxenda will be prescribed for you and dispensed from the clinic.

How is Saxenda delivered to me?

Saxenda is dispensed directly from our London based clinic in accordance with cold-chain transportation. It is packed by a dispenser in discreet packaging using the correct insulated materials and ice gel backs to ensure it reaches you at the correct temperature range. It is shipped to your given address using a tracked service for next-day delivery, or for NI, ROI and Channel Isles tracked two-day delivery. Please ensure someone is at the address to receive the medication.

Please see our ‘shipping terms & conditions’ for more information.

Can I visit your clinic for a face to face consultation?

Yes, London Slimming Clinic is an extension to our existing face-to-face weight management service at the Olive Health and Travel Clinic.

You are welcome to have consultation with a clinician at our clinic. An appointment fee applies for face to face consultations, all fees are listed on our pricing page.

Please email us on contact@londonslimmingclinic.co.uk or ring us on 020 8550 2276 to book an appointment.

What is the order and payment process?

Once you complete your online consultation, select the number of pens you require, including any accessories such as needles and sharps disposal bin and your shipping option.

Your consultation will then be reviewed by our clinical team during our working hours. You may receive a call if any further information is required. When your prescription is approved, your payment card will be charged and your order will be dispensed and packaged according to our shipping terms and conditions.

If your prescription is not approved, you will be notified and your payment will be void.

Please keep an eye out for an email from DPD which will tell you your delivery date and time.

How do I store Saxenda?

Every unopened Saxenda pen needs to be stored in the fridge (between 2-8°C). Make sure it is not kept at the back of the fridge or near the freezer compartment where it can freeze. If frozen, it needs to be discarded. It can be kept outside the fridge for up to 30 days, as long as the temperature does not exceed 30°C (e.g. when opened and in use).

What is your refund policy?

We will not be charging you for any order until your prescription is approved. If you do not wish to proceed with your placed order, please ring us on 020 8550 2276 immediately or email us on contact@londonslimmingclinic.co.uk quoting your order number.

We are happy to offer you a full refund with no questions asked as long as the products have not been dispatched from the clinic. Once dispatched, by law we are unable to accept a return and therefore will not be able to offer a refund.

If you have received a faulty device/pen then contact us as soon as you realise it. You will be asked to return the unused pen to us using recorded/tracked delivery with a description of the fault. A case will be opened with the manufacturer Novo Nordisk for investigation and the faulty device will be sent them. If confirmed faulty, the device will be replaced free of charge.

Where does my Saxenda come from?

Saxenda is a product of Novo Nordisk, manufacturer and authorised UK distributor. It is stored in line with cold-chain requirements at our clinic in London, and is dispensed to you directly from the clinic once your consultation is approved by a member of the Prescribing team.

Please view/download the Patient Information Leaflet for more information about Saxenda and its manufacturer details.

Regulated by the Care quality commision

The London Slimming Clinic is part of a private health clinic based in London. We are registered with the Care and Quality Commission (CQC) and rated ’good’ by the regulator.