Refunds and Returns

We are happy to offer you a full refund if you change your mind as long as the products have not been dispatched. Please email us on quoting your order number and delivery address and we will process the refund.
If the medication has already been dispatched then due to health and safety laws we are unable to offer you a refund.

If you have received the wrong order then email us immediately on and no later than 24 hours after delivery. We will investigate the matter and resolve it accordingly.

If you have received a faulty or damaged device then the quickest way to resolve this and to get in touch with Novo Nordisk customer care centre. They will take the necessary details, arrange for the faulty device to be returned and have it replaced. The Novo Nordisk customer care centre can be contacted by phone +44 (0)20 8550 2276 or email on Alternatively you can contact us immediately, and within 24-48 Hours, by emailing us on and we will look into the matter for you immediately and try to send a replacement as soon as possible.

Please do not send Saxenda injections back to us unless we specifically ask you to do so. By law we will have to discard them once received and will not be liable for issuing refunds for any returned items unless we have asked you to do so in writing by email.