Terms and Conditions

The following cover some key areas related to purchase on the London Slimming Clinic website. Please read the following terms and conditions carefully before you use and buy anything on our site and check that they contain everything which you want and nothing that you are not willing to agree to.

Refunds and Returns

We are happy to offer you a full refund if you change your mind as long as the products have not been dispensed. Please email us on contact@londonslimmingclinic.co.uk quoting your order number and delivery address and we will process the refund.

Once the medication is dispensed the product becomes labelled and packed specifically for you and we are unable to re-use it. Due to this as well as legislation around prescription medication, you will not be able to cancel your order after it is dispensed and we are unable to offer you a refund. For the avoidance of doubt, if you have received your order and changed your mind (at any time after it was dispensed), you will be unable to return it and we will be unable to offer a refund.

Orders can be processed and dispensed on the same day of placing the order, therefore if you would like to make changes or cancel it, please ensure you contact us immediately after placing the order.

Refunds will be issued within 10 working days to the original payment card.

Please note that London slimming clinic does not manufacture any medicines and only dispenses medication and products licensed in the UK. You are not entitled to a refund if the efficacy does not meet your expectation or if you have been unable to lose a desired amount weight. Undesirable side effects do occur when taking medication, therefore we are unable to offer any refunds in case of suffering from these effects. We do advise to order only order the smallest quantity of medication when you are first ordering to avoid the need of discarding the medication in case you cannot tolerate it. Prescription only medication cannot be returned or refunded due to the legislation governing the sale and supply of medicines.

Damaged or Faulty Products:

If you have received a faulty device/pen then contact us as immediately, and within 24-48 Hours, by emailing us on contact@londonslimmingclinic.co.uk and we will look into the matter for you immediately. You will be asked to return the unused pen to the pharmacy using recorded/tracked delivery with a description of the fault. The device will be tested and a case will be opened with the manufacturer for investigation and the faulty device will be sent them for investigation. If confirmed faulty, the device will be replaced free of charge.

Please note that process can take up to 6 weeks. Replacements cannot be sent until the faulty or damaged pens are received back at the pharmacy and confirmed as being faulty or damaged. In order to avoid a gap in treatment, we suggest placing another order, and once the manufacturers have confirmed the pen as defective then we can issue a refund or send a replacement, whichever is appropriate.

Any faulty pens have to be reported within 30 days of receiving your order. After this time we will be unable to replace any faulty pens.

Please DO NOT send any products, medication or pens back to us unless we specifically ask you to do so. By law we will have to discard them once received and will not be liable for issuing refunds for any returned items unless we have asked you to do so in writing by email. This also applies to medication which have been returned to us due to unsuccessful delivery attempts.

Product packaging:

Occasionally the medication you you receive may not be the one you have received previously or as one of the images online. This is because some products may be coming from the EU, which have to be re-packed as per regulations and legislation. This may also include pens which have been split at the pharmacy and sent as single pens rather than multiple pens in a box.

If you prefer to refer your product in a specific packaging then do let us know. We will try to dispense that one for you if we have in in stock, or offer you a refund if that is not in stock.

Side Effects and Efficacy of Medication:

Please note that London slimming clinic does not manufacture any medicines and only dispenses medication and products licensed in the UK. You are not entitled to a refund if the efficacy does not meet your expectation or if you have been unable to lose a desired amount weight. Undesirable side effects do occur when taking medication, therefore we are unable to offer any refunds in case of suffering from these effects, whether listed by the manufacturers and the UK regulatory body (MHRA) or not. You will be asked to confirm that you have read through the official patient information leaflet and be aware of the common side effects prior to ordering the medication. We do advise to order only order the smallest quantity of medication when you are first ordering to avoid the need of discarding the medication in case you cannot tolerate it. Prescription only medication cannot be returned or refunded due to the legislation governing the sale and supply of medicines.

Therefore, by ordering medication form London Slimming Clinic, you are agreeing to the purchase after making a conscious and informed decision that the efficacy may not meet your expectations and that there may be side effects (of varying severity) which you experience that are not listed, and agree that London Slimming Clinic will not be liable to issue and refund if the product does not meet your desired efficacy or results in any side effects, whether or not they are listed by the manufacturer in the patient information leaflet or elsewhere.

If you have received the wrong order then email us immediately on contact@londonslimmingclinic.co.uk and no later than 24 hours after delivery.We will investigate the matter and resolve it accordingly.

If you have not received your products:

Products are only shipped via a tracked service and you will receive full tracking details by email or sms when your product is being shipped. In the unlikely event of your shipment going missing you will be given the option of either a full refund or replacement at no extra cost.

If however the courier attempted delivery and you were not there to receive it, or if you had given an incorrect shipping address then your order may be returned back to us. In that event you will not be eligible for a refund or replacement as part of the terms and conditions. Please ensure you are there to receive your order. If you would like your order shipped at a particular day then please let us know and we would be happy to dispatch it on another day.

Please contact us no later than 7 days after placing your order in case you have not received it. We aim only have a short window to investigate missing items. If you have not contacted us within this timeframe then we or the courier may not be unable to investigate this.